Policies and Procedur
These policies and procedures are in place so that we start our professional relationship with clear expectations that are based on mutual respect and appreciation for each other.
In order to provide reliable, quality service to all her clients, the following policies and procedures enable Donna to provide you with the education, guidance and support you need in order to transform your health.
Her schedule is usually very full, so when you schedule an appointment with Donna, that means she has reserved that time in her schedule just for you. When you cancel or don’t show up for that appointment it means someone else could have had that time slot. Please be respectful of Donna’s time by observing the following:
Cancelation and Refund Policy
Appointments, Private Classes, and Events
If you need to cancel an Initial Consult, regular appointment, private class, Pantry Makeover or Grocery Shopping Tour please contact Healthy Directions of Poway at 858-335-2140 or email at
Refunds
Requests for cancellations must be received at least 24 hours prior to your scheduled appointment, class, or event in order to receive a 50% refund.
Cancellations
If a cancellation request is received less than 24 hours before the scheduled date & time, 75% of the fee will be assessed, because there were costs associated with the preparation for your class or appointment that must be covered.
If you need to reschedule, please request a new time and date at least 48 hours prior to your original appointment, class, or event, otherwise, a 50% fee will be assessed to cover costs that were incurred in preparation for your appointment, class or event.
There will be no refunds for missed appointments and “no-shows”.
Policy on MRT Tests
IT IS UNDERSTOOD BY THE CLIENT THAT THE MRT TEST IS SIMPLY A DIAGNOSTIC TOOL FOR NUTRITIONAL ASSESSMENT, AND WILL NOT BE PERFORMED WITHOUT THE CLIENTS FULL COMMITMENT TO PROCEED WITH THE LEAP NUTRITIONAL THERAPY PROGRAM. THIS POLICY IS DEVELOPED FOR THE PATIENTS BENEFIT IN LINE WITH BEST PRACTICES IN NUTRITIONAL THERAPY. IT IS IMPERATIVE TO THE PATIENTS PROGRESS.
ONCE AN AGREEMENT IS REACHED TO PROCEED WITH LEAP /MRT TESTING AND MEDICAL NUTRITION THERAPY, THE FEE FOR MRT TEST AND THE NUTRITIONAL THERAPEUTIC PACKAGE IS DUE IN FULL, BEFORE ANY SERVICE IS PERFORMED. ONCE BLOOD IS DRAWN FOR THE MRT TEST NO REFUNDS ARE AVAILABLE.
ONCE A CLIENT HAS COMPLETED THE FIRST THERAPEUTIC CONSULT, REIMBURSEMENT FOR REMAINING CONSULTS IN THE PACKAGE IS NOT AVAILABLE. THIS POLICY ACHIEVES MOST SUCCESSFUL OUTCOMES IN THE THERAPEUTIC PROCESS AND ENSURES MAXIMUM BENEFIT TO THE CLIENT. THIS PROGRAM
These policies are strictly enforced.
Healthy Directions For You reserves the right to cancel events for any reason at
Your New Life Starts Here
Flexible appointments and payment options
Or call — (858)-335-2140
Healthy Directions For You
by donna wolf r.d.